Page 11 - BOSS Today Issue 62

BOSS Today #62 SPECIAL REPORT NEW MEMBER PROFILES BOSS Today #62

Effective Consumable

How has diversification impacted ensure the long-term future of the VOW dealer secure an additional contract with
your revenue, customer base, or business. an existing customer worth over £100k in
market share? extra revenue. Solutions (ECS)
OP: Diversification has been a valuable By working closely with both dealers and
SP: Diversification has had a significant learning experience, helping us to refine suppliers, we ensure the right support is in
and positive impact across our business. our approach to launching and scaling place to maximise these opportunities and
We are now seeing double-digit revenue new categories. With each addition, we drive sustainable growth for everyone in CS are one of the UK’s promote sustainability in the print innovation have enabled ECS to
growth in these new categories, which improve our go-to-market approach and the network. Eleading distributors of OEM, industry. meet the evolving needs of an ever-
has been driven by both gaining market build confidence in execution. Today, remanufactured and compatible toner They also provide one of the changing, dynamic market – most
share with our existing customer categories outside traditional office IH: It has been transformative. Workwear, consumables. ECS aims to keep the foremost WEEE waste and toner recently, ECS have added to their
base and acquiring new business. supplies already account for 50% of our print and interiors are now core contributors world printing by providing quality, cartridge recycling services in the UK. product portfolio in the form of IT
Our customer profile has shifted revenue, and we expect this share to keep to revenue, and we have won customers performance and reliability across an Over 15 years later, ECS The Greener hardware products, including routers,
significantly, as we are now dealing growing as we expand into new sectors we would not have reached as a stationery extensive range of products including Side boasts numerous accolades and access points, headphones and more.
with over 700 new specialist resellers. and verticals. supplier. Office supplies has almost become toner cartridges, ink cartridges, parts awards for its exceptional service in ECS joined BOSS to access a
This growth confirms that the overall The impact on our dealer network has the peripheral category. Importantly, and consumables for photocopiers, the recycling sector of their industry broad network of independent
market for these expanded categories is been tangible. Diversification enables diversification and the consolidation printers and MFPs. and maintains the position as one print providers, enabling valuable
substantially larger than the traditional dealers to win new accounts while it enables align with our Planet Mark Incorporated in 2009, ECS was first of the UK’s largest, most successful knowledge sharing, business
office products space, and we believe also expanding existing ones. A recent commitment to reduce emissions by 5 established in response to a clear gap recycling services. development opportunities and
we are still only scratching the surface example is the launch of our Hospitality per cent every year, giving us a stronger in the market and a growing demand As a ‘go-to’ provider for sustainable industry insights.
but have the right focus and ambition to and Catering range, which helped one proposition and a competitive edge. for cost-effective, high quality solutions in their sector, “The Greener Furthermore, membership within
sustainable product choices. Having Side”, which works together with their BOSS aligns with ECS’s goal to
BOSS DIVERSIFICATION HUB - COMING SOON recognised the growing need for remanufacturing branch in order to enhance its service offerings and
environmentally friendly alternatives,
provide a complete ‘one-stop’ circular
expand its outreach. The federation
Directors Chris Fink and Felicity solution for both the purchasing provides a platform for ECS to
Rabbitte embarked on a journey to of consumables and an end-of-life leverage collective purchasing power,
A new online platform designed to equip dealers and sales professionals provide high-quality remanufactured service which sends zero to landfill. enhance supply chain efficiencies, and
with the tools, insight and confidence to expand into new markets. products that reduce waste and Constant diversification and stay ahead of market trends.
The Diversification Hub provides actionable resources, including selling guides,
product tutorials and market analysis, all tailored to support business development. By
offering structured, introductory resources, the Hub enables members to explore fresh comgem
opportunities across six key sectors:
• Cleaning & Hygiene • Print & Promotional Products
• Technology • Industrial & Warehouse Supplies
• Furniture & Ergonomics • Safety & Workwear omgem is a UK based provider of are passionate about using technology that expertise to the business supplies
Cback-office and B2B ecommerce to help businesses grow, evolve, and market.
Developed in collaboration with BOSS members and industry partners, the Hub is designed
to address the evolving needs of the marketplace by helping businesses broaden their systems, offering integrated market themselves more effectively. To strengthen their connections
product offering, upskill their teams and strengthen customer relationships platforms that streamline order That passion led to the creation of within the industry, Comgem joined the
processing, stock management, a platform designed to meet these BOSS Federation. Having proven their
If you are interested in supplying resources to the area, or have any questions
regarding the new Diversification Hub, contact: jack@bossfederation.co.uk customer relationships, and supplier challenges head-on. platform’s value across multiple sectors,
connectivity. Building a solution that delivers they now aim to become a mainstream
Founded in 2004, Comgem has flexibility, scalability, and seamless player in business supplies.
grown from a focused ecommerce integration has always been central to They are looking forward to
SUPPORTING COMPANIES:
provider into a comprehensive Comgem’s mission, an ethos shared by the networking and educational
business management platform. their entire team. Comgem was built on opportunities that BOSS provides, and
This evolution was driven by a the core principle of giving customers a to actively participating in its forums
clear market need: businesses platform that not only supports diverse and events.
across industries required a highly product ranges and supplier integration,
adaptable ecommerce solution but also empowers businesses to adapt To read new BOSS member
CONTRIBUTING COMPANIES: capable of handling complex data and and evolve in a fast changing market. profiles in full, click here.
operational demands. Their success across many different
Comgem recognised this early on, sectors has given them a deep
making flexibility and innovation the understanding of what businesses
foundation of their approach. They need, and they are excited to bring

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