Page 33 - BOSS Today Issue 23

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The rules for distance and internet selling have changed.

Are you up to date?

f you sell goods or services Anyone familiar with the old changes is that your obligation to “failure to
Ito consumers over the rules will know that consumers provide the information set out in
internet, by telephone or from have a right to cancel an order the regulations will now become comply with the
door to door, then there are made at a distance, and the a term of the contract, so a failure
new rules that apply to you new rules require that the to comply with the regulations regulations will
and your business: on 13 June cancellation period increases will also be a breach of contract, also be a breach
2014 the Consumer Contracts from seven working days to allowing your customers to claim
(Information, Cancellation and fourteen days. Furthermore, if contractual damages. of contract,
Additional Charges) Regulations you fail to inform customers The new regulations are allowing your
2013 came into full force. of their right to cancel, then complex and need to be
These new regulations replace under the new rules they will considered in addition to the customers to
the Consumer Protection have a whole year to cancel the Consumer Protection from claim contractual
(Distance Selling) Regulations contract. It is therefore vitally Unfair Trading Regulations 2008,
2000 and legislation on door to important that you get the which remain in force, as well damages.”
door selling, the cancellation of wording right in your Terms and as the Consumer Rights Bill,
contracts made in a consumer’s Conditions. which is currently going through
home and the Place of Work The new regulations also set Parliament.
Regulations 2008. out a list of the information that
BOSS commercial solicitor, you must give to your customers n IF YOU REQUIRE
Nicola Langley, advises that before the contract is formed, FURTHER INFORMATION ON
most websites selling to and contain prescriptive rules SELLING TO CONSUMERS
consumers will need to be about the passing of risk both PLEASE CONTACT
changed and their Terms and in the goods and at the time of NICOLA LANGLEY, BOSS
Conditions of Sale updated to delivery. COMMERCIAL SOLICITOR,
reflect the new regulations. One of the most important ON 01676 526062.

July/August 2014 | BOSS TODAY 33

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